Overview
At Lux Gift, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.
You may request a return or refund within 30 days of receiving your order.
To be eligible for a return, the item must be:
Accompanied by proof of purchase
Unused and in the same condition as received
In its original packaging
Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Gift cards
- Digital or downloadable products
- Personal care or hygiene products
- Items damaged due to misuse or normal wear and tear
Please note: Sale or discounted items are non-refundable.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue.
We will review your request and arrange a replacement or refund if approved.
Refunds
Once your return request is approved, your refund will be processed and credited back to your original payment method.
Refund processing times may vary depending on your bank or payment provider, but usually take 5–10 business days after approval.
Shipping & Delivery Time
Our products are shipped through international fulfillment partners.
Estimated delivery time:
7 to 15 business days
Please note that delivery times may vary depending on your location, customs processing, and external factors beyond our control.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
Return Shipping
All products are shipped free of charge.
If an order is returned for any reason, the return shipping cost will be the responsibility of the customer.
Once the returned item is received and inspected, the cost of the product (excluding the return shipping fee) will be refunded to the customer.
If you want it more formal, more friendly, or adapted to a specific country’s standards, I can adjust it.
Need help?
If you have any questions about refunds, returns, or your order, please contact us at:
📧 luxgift777@gmail.com
or through our Contact Us page and social media channels.
